topic Re: Bill for roaming abroad looks like its charge me twice in Contracts & Billing

Bill for roaming abroad looks like its charge me twice

Idna77 — Tue, 25 Apr 2023 16:48:49 GMT

I went abroad on 2nd March and activate roaming for both of my phones once home I deactivated the roaming on 1 line as i didnt require it any longer however i kept the other one open as i was due for another trip later in the month i have since deactivated this too however I appear to have been charged x2 on both accounts

Re: Bill for roaming abroad looks like its charge me twice

XRaySpeX — Tue, 25 Apr 2023 16:59:13 GMT

Did your bill date fall in between? You are charged £15 for each billing month.

Re: Bill for roaming abroad looks like its charge me twice

Idna77 — Tue, 25 Apr 2023 17:05:59 GMT

just checked no doesnt look like it

Re: Bill for roaming abroad looks like its charge me twice

Katie_B — Wed, 26 Apr 2023 07:41:58 GMT

Thanks for checking @Idna77.

Please give us a call on 150 so our customer care team can take a further look into this for you.

Katie