topic Re: Adding Unlimited Data Issue in Contracts & Billing

Adding Unlimited Data Issue

Mally4523 — Mon, 24 Apr 2023 06:11:13 GMT

Hello,

I’ve been offered an Unlimited Data Pass for £6.24 a month. Told to text ‘Unlimited’ to 1216. When I do this I just get a reply saying

‘Unfortunately we have been unable to add the Unlimited data pass, Please try again.’

I am currently in Spain, is this why it’s not working? Do I need to be in the UK to activate this offer?

Thanks!

Re: Adding Unlimited Data Issue

Chris_B — Mon, 24 Apr 2023 07:27:16 GMT

@Mally4523 Even if you can add it you’ll not get unlimited data in Spain there is a fair usage policy and you can only use up to 50Gb per month when roaming.

It should still activate if you take EE up on the offer though .

Re: Adding Unlimited Data Issue

Mally4523 — Mon, 24 Apr 2023 08:17:58 GMT

Hi Chris

i do have the Roam Abroad Pass as an inclusive extra. Would I still be limited to 50gb?

Not worth me going unlimited if it is restricted as I get 125gb a month currently, all of which I can use abroad.

cheers!
Mal

Re: Adding Unlimited Data Issue

Leanne_T — Mon, 24 Apr 2023 08:39:38 GMT

Hi @Mally4523

Thanks for coming here.

The Roam Abroad Pass does have the 50GB fair use policy.

Please see our How do I get the Roam Abroad Pass?, Help page for more details 🙂

Leanne.

Re: Adding Unlimited Data Issue

XRaySpeX — Mon, 24 Apr 2023 10:35:59 GMT

You can't use 125 GB while roaming abroad.