topic Re: 2 Numbers after 'upgrading' in Contracts & Billing

2 Numbers after 'upgrading'

JakeTomo93 — Sun, 23 Apr 2023 21:40:13 GMT

hi all, i had a sim only contract with 4 months left on it. i had the option to upgrade so went ahead and did what i thought was a normal upgrade.. ive just logged into myEE and found that i have a new number along with my current one. have i accidenty bought a new plan completely or is for another reason? if i have bought a new plan can EE get rid of it and just upgrade my plan as i intended??

Thanks

Re: 2 Numbers after 'upgrading'

Leanne_T — Mon, 24 Apr 2023 07:27:15 GMT

Hi @JakeTomo93

Thanks for coming to the community.

If you call us on 150, the team can check the account and let you know if this was an upgrade or an additional contract that has been set up and help you get this sorted 🙂

Let me know how you get on.

Leanne.