topic Re: Bill in Contracts & Billing

Bill

Coal65 — Thu, 20 Apr 2023 11:28:27 GMT

Why has my Bill increased and with no e mails or warnings , and I'm actually bankrupt so unless we can solve this I'll go elsewhere

Re: Bill

Coal65 — Thu, 20 Apr 2023 11:29:04 GMT

Speak to an advisor

Re: Bill

Chris_B — Thu, 20 Apr 2023 12:32:24 GMT

@Coal65 unless you’ve been told of the price increase even though it is stated in your contract this cannot be enforced as you have to be notified within 30 days of that increase.. You need to call customer services and inform them you’ve haven’t been notified of this increase so it’s not applicable to you.

Re: Bill

Coal65 — Sat, 22 Apr 2023 13:30:59 GMT

Whats the customer sevice contact number please

Re: Bill

Leanne_T — Sat, 22 Apr 2023 13:32:27 GMT

Hi @Coal65

You can call us on 150 from an EE phone, or 07953 966 150 from any other phone.

Leanne.

Re: Bill

Coal65 — Sat, 22 Apr 2023 13:40:14 GMT

Is this a free number 07954996150 to call or am i going to be charged a rate for this

Re: Bill

Leanne_T — Sat, 22 Apr 2023 15:19:19 GMT

If you call from another provider this may be chargeable depending on the plan you have @Coal65

Please see our Contact us page, for all numbers and ways to get in touch 🙂

Leanne.