topic Re: PAYG number to contract sim in Contracts & Billing

PAYG number to contract sim

Gonzo2 — Wed, 19 Apr 2023 19:58:59 GMT

hi folks,

i have ordered an additional sim card on my account to be used by my mother. she is currently using an EE PAYG. How do I go about getting her current phone number put onto the contract sim?
I understand if both accounts were held by the same person this wouldn’t be an issue.

appreciate your help in advance

Re: PAYG number to contract sim

XRaySpeX — Wed, 19 Apr 2023 20:17:28 GMT

@Gonzo2 : Instead of ordering a new SIM you needed to do the switch from PAYG or Flex online using Switch to pay monthly and save . Your existing PAYG credit would have been carried over as credit towards your future bills. You would keep your existing SIM & no. The plan on it is just switched to contract.

However now you have ordered a separate SIM, you need to call CS to switch the PAYG no. to your new contract SIM.

Re: PAYG number to contract sim

Gonzo2 — Thu, 20 Apr 2023 07:36:17 GMT

Thanks for the quick response

thé problem I’m having is that the PAYG is in my mothers name and I want her added to my account for the discount. The switch to pay monthly would be a contract in her name.
is there a simple way to do this as I can still cancel the order of the new sim.

Re: PAYG number to contract sim

James_B — Thu, 20 Apr 2023 08:38:47 GMT

Hi @Gonzo2,

Welcome to the EE Community. 🙂

When you receive the new SIM, please get in touch on 150 to transfer the number.

The team will need to run through a security check with your mother to authorise the transfer.

Thanks

James

Re: PAYG number to contract sim

XRaySpeX — Thu, 20 Apr 2023 10:12:25 GMT

Yes, you could than call CS with both of you available on the line to effect a change of ownership. If you can't do it together CS will give the current owner a password for you to quote when you call.

Re: PAYG number to contract sim

Gonzo2 — Fri, 21 Apr 2023 13:04:34 GMT

Thanks guys. Appreciate the help

Re: PAYG number to contract sim

XRaySpeX — Fri, 21 Apr 2023 14:04:28 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.