topic Re: Order refund in Contracts & Billing

Order refund

Leony13 — Wed, 19 Apr 2023 20:06:17 GMT

Hi. I have ordered sa device online, and paid £30. However, when i called EE to process my order, they advised me to go to a physical store. They processed a new order/request, therefore my initial order, which I already paid for, was cancelled. I paid another £30 at the store since it was a new order. How can I get a refund?

Re: Order refund

Northerner — Thu, 20 Apr 2023 06:36:02 GMT

Hi @Leony13

You'll need to speak to EE CS on 150 directly about this issue.

Thanks

Re: Order refund

Katie_B — Thu, 20 Apr 2023 07:06:17 GMT

Hi @Leony13.

Welcome to the community.

Please follow the advice provided by @Northerner and give our customer care team a call on 150.

Katie