topic 10% discount with EE & BT in Contracts & Billing

10% discount with EE & BT

Hoss01 — Wed, 19 Apr 2023 16:58:26 GMT

Hi, as I have both EE And BT for my mobile and broadband services how can I get this discount added to my account?

Many thanks in advance

Re: 10% discount with EE & BT

Chris_B — Wed, 19 Apr 2023 17:22:18 GMT

@Hoss01 If you’re entitled to it, it is automatically placed on your account. This depends on what contract you start first and if/when that discount was being offered when you started the contracts. It’ll be best to call customer services about this.

Re: 10% discount with EE & BT

Hoss01 — Wed, 19 Apr 2023 17:31:24 GMT

Many thanks for that, I just spoke to customer services and Hadid say that the discount is automatically is applied as I took both my contracts at the same time.
Thanks again.

Sent from Outlook for Android<>

Re: 10% discount with EE & BT

Leanne_T — Wed, 19 Apr 2023 17:40:29 GMT

Thanks for coming back and letting us know @Hoss01

Leanne 🙂

Re: 10% discount with EE & BT

Bloozy — Sun, 16 Jul 2023 15:14:41 GMT

I am speaking with Neeraj and he is a manager he is denying any such offer exists

Re: 10% discount with EE & BT

James_B — Mon, 17 Jul 2023 06:56:25 GMT

Hi @Bloozy,

Welcome to the EE Community. 🙂

Are you a new EE customer?

James

Re: 10% discount with EE & BT

Bloozy — Mon, 17 Jul 2023 09:06:32 GMT

Hi James

i am a new customer.

At the EE store the BOB offer as one of the Managers called it was the main reason for taking BT Broadband with BT. They told me I would have 19% off my EE bill for the entire contract. When it didn’t appear on my bill the first month I called EE. They told me to go back to the store. I did this and Mo told me it doesn’t happen until after the first month. Second month came along still no discount.

Went to the store they said they will try to help me if I come back in the afternoon as it takes time or I can call EE but if I give it a few weeks and make sure that would be best.

third month and still no discount- I called EE and in a chat that took 1 hour 50 minutes eventually managed to agree 20% off for 3 months ( to make up for the missing 10%) and thereafter 10% as promised. It wasn’t easy explaining as initially they were unaware of the BOB offer.

fourth month comes along and is the 20% there? No. But the 10% was.

I called and explained we had agreed 20% but they said it’s not possible initially- eventually agreed ( after a 1 hour exchange) however said they would give me a cash credit ( which until now each customer rep had said “we never do cash credits’ ) which I agreed to however wanted a manager to confirm.

the manager came on ( after 20 minutes holding) and was very annoyed from the outset. He didn’t introduce or mention waiting time and asked me where is your discount code. He had made up a whole story why I’m not entitled to a discount at all. I pressed him hard for which discount code he is referring to but he couldn’t answer this but repeated himself many times in different ways. This was made up and it turns out there is no discount code but this was his way of fobbing me off. If anyone was to read the chat you would think I’m talking to a scammer.

in the end he denied I was entitled to it and so my only recourse now is the Financial Ombudsman. Based on this I’m probably entitled to cancel my BT broadband because BT/EE are effectively the same and selling contracts by promising freebies for kickbacks isn’t right.

finally I should add that the amazing helpful guy at EE ( well I guess he did all he could to sell us a contract) who I bought this contract from is a manager there. When I said to him that none of the contracts ( EE or BT) mentioned the BOB he said don’t worry you’ll receive an automatic discount as you’re buying both at the same time. I said to him ( he spent almost 1 hour with us) if he wouldn’t mind writing on the contract that we have this offer which im glad I did.

Can you help with this James or what your advice.

thanks

Re: 10% discount with EE & BT

Bloozy — Mon, 17 Jul 2023 09:09:24 GMT

Sorry I meant 10% not 19%. That’s a typo

Re: 10% discount with EE & BT

James_B — Mon, 17 Jul 2023 09:50:32 GMT

Hi @Bloozy,

Sorry, we can't access your account via the community forum.

I'd recommend contacting Customer Care and asking them to listen to the recording of the call where you were offered 20% off.

James

Re: 10% discount with EE & BT

Bloozy — Mon, 17 Jul 2023 10:00:49 GMT

Hi Chris

can you help me - I called customer service dozens of time. Been made dozens of different promises none of them materialized. Are you sure this is not just a very well run scam? Because why would it be all over the shops and internet and nobody at customer service is even aware of it. Best thing is it doesn’t have an official name so we can’t even refer to it. After much arm twisting I got the name Best of Both but that’s not what it’s referred to as by others and yet it’s advertised everywhere- what’s going on?

Re: 10% discount with EE & BT

Bloozy — Mon, 17 Jul 2023 10:01:47 GMT

Please share back here Hadid and tell us if it is applied or not because they told me exactly the same and 4 months later still asking for this discount.

Re: 10% discount with EE & BT

James_B — Mon, 17 Jul 2023 10:08:05 GMT

Hi @Bloozy,

You mentioned in your post that your 10% discount has now been applied. Is that correct?

James

Re: 10% discount with EE & BT

Bloozy — Mon, 17 Jul 2023 10:08:20 GMT

Hi James - sorry but why did you ask if I’m a new customer? Is there a series of Qs that exists whereby they deny each customer ?

eg. Are you a new customer? No . You’re disqualified.

Are you in possession of a discount code. No. You are disqualified.

Are you taking at both contracts together. No. You are disqualified.

nobody has told me what are the criteria for fulfillment. They all say it depends. That sounds murky as there is an infinite number of conditions you can make up after the contract is taken out. How about someone here can say what are the criteria needed for the BOB ?

Everything you need to know is in my post. I haven’t said 20% . The BOB offer is 10% off the duration of the contract. So if I’m not paid 3 times I’m owed 20% for 3 times. And so on is what I was trying to explain.

Re: 10% discount with EE & BT

James_B — Mon, 17 Jul 2023 10:13:09 GMT

Hi @Bloozy,

The reason I asked was so I could check the timescales for your discount being added.

Has it now been applied to your account?

James

Re: 10% discount with EE & BT

Bloozy — Mon, 17 Jul 2023 10:37:11 GMT

It was applied as a credit but the Manager whom I asked for to confirm reversed the credit and he insists there is a discount code which the store gives to you when you take the contract out. He said that because I don’t have this code I’m not eligible and according to him the contract doesn’t state this despite that the Manager of the store had handwritten it on the paperwork and signed next to it at my request.

Re: 10% discount with EE & BT

Bloozy — Mon, 17 Jul 2023 10:39:03 GMT

No it’s not applied anymore. Several agents promised it in the online chat but nobody applied it. Only in my last call they said they would apply a cash credit but this was later reversed by the Manager who asked for a code.

Re: 10% discount with EE & BT

James_B — Wed, 19 Jul 2023 10:49:24 GMT

Hi @Bloozy,

It sounds like the manager you spoke to may have thought you were referring to a friends and family or corporate discount which does require a code.

I'm sorry to hear your discount has been removed. Please get back in touch with Customer Care and refer them to Best of Both Phone Deals & Contracts if necessary.

Hope this helps.

James

Re: 10% discount with EE & BT

Bloozy — Mon, 17 Jul 2023 10:51:56 GMT

I don’t know what he thought. He eventually acknowledged the offer exists just that I’m not entitled to it. He said it needs to be explicitly mentioned in the contract. As it isn’t mentioned explicitly he said I need a code. But I hear you. It’s just still not clear of this is something which needs to be stated in the contract. Is that correct or not?

Re: 10% discount with EE & BT

James_B — Mon, 17 Jul 2023 11:17:16 GMT

Hi @Bloozy,

If you were offered the discount at the point of sale, it should be honoured.

James

Re: 10% discount with EE & BT

Bloozy — Wed, 19 Jul 2023 10:03:50 GMT

You would think so right?!