topic Re: The account is closed, and I'm in abroad, how to check my bills? in Contracts & Billing

The account is closed, and I'm in abroad, how to check my bills?

sny72823 — Tue, 18 Apr 2023 11:59:25 GMT

I went back to my home country in March 2020 due to the COVID-19, and I remembered EE still deducted my fees every month during the rest months of that year. And I was trying to log in my account on app today, it shows my account has been closed and reminds me of paying your final bill such things. But it doesn't say how much to pay and I can't see my bills or anything on the app. I didn't receive any emails about bills too. I am confused right now. Does this means I still have bills to pay?

Re: The account is closed, and I'm in abroad, how to check my bills?

Leanne_T — Tue, 18 Apr 2023 14:31:58 GMT

Hi @sny72823

Thanks for coming here.

To get this looked into you would need to contact our mobile care team as they can access the account and see if any payments are needed.

You can find ways to contact us on our get in touch page.

Leanne.

Re: The account is closed, and I'm in abroad, how to check my bills?

sny72823 — Tue, 18 Apr 2023 14:56:27 GMT

Thank you for your reply.

Is there has any other ways like emails or live chat box to contact your team except phone calls? Because I am currently in China and the phone call from here to UK is quite expensive.

Thanks for your help.

Re: The account is closed, and I'm in abroad, how to check my bills?

Leanne_T — Tue, 18 Apr 2023 15:03:57 GMT

Hi @sny72823

You would need to give us a call us to get this looked into, if you have any calling apps that you can use to make the call using the numbers provided the team will help you further.

Leanne.

Re: The account is closed, and I'm in abroad, how to check my bills?

XRaySpeX — Tue, 18 Apr 2023 15:46:05 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.