topic Re: bill charged twice in Contracts & Billing

bill charged twice

AmandaCazassa — Mon, 17 Apr 2023 11:02:12 GMT

Hello, I made the payment a month ago and it was charged twice on my Card, I contacted the Card bank and they said I would have to settle it with you, what should I do? how to contact you?

Re: bill charged twice

Leanne_T — Mon, 17 Apr 2023 12:56:16 GMT

Hi @AmandaCazassa

Thanks for coming here.

Does your account show in credit if you log into your My EE account?

Speak soon 🙂

Leanne.

Re: bill charged twice

AmandaCazassa — Mon, 17 Apr 2023 13:12:09 GMT

No, I always pay all the correct months, but when making the payment, the
monthly fee was deducted twice.

Re: bill charged twice

Leanne_T — Mon, 17 Apr 2023 13:14:21 GMT

I see, thanks @AmandaCazassa

To get this looked into please call us on 150 and the team will be happy to help 🙂

Leanne.