topic Change of plan in Contracts & Billing

Change of plan

Profile closed — Mon, 17 Apr 2023 10:00:56 GMT

Is there anyway to change from a Monthly mobile plan to PAYG, without having to make payment?

Re: Change of plan

Chris_B — Mon, 17 Apr 2023 10:41:38 GMT

@Profile closed if you’re still within your contract term, you’ll have to pay off that contract to the minimum term if that is what you’re referring to. If you’re out of contract you just need to call customer services and tell them you want to switch to pay-as-you-go you need to give 30 days notice so there will be only one payment for that 30 days. You’ll be refunded a part payment if you are charging mid billing cycle.

Re: Change of plan

Profile closed — Mon, 17 Apr 2023 11:24:08 GMT

Thanks, Chris_B..

Re: Change of plan

Eziza19 — Wed, 25 Oct 2023 07:48:15 GMT

Please I recently (yesterday) switched to EE network. I initially went for the unlimited and half price package and a contract was drafted. The next date given to me for activation I opted for the 12months contract to pay 17pounds and 25gig per month. But I discovered I made that decision without full understanding of things. Please I want to go back to the unlimited package. Please can you assist me reverting back to the unlimited and half price package.

I entered a contract for two sims. Please help me.

Re: Change of plan

James_B — Wed, 25 Oct 2023 09:02:47 GMT

Hi @Eziza19,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to discuss your plan change.

They'll be happy to help.

James