topic Re: BT Family SIM in Contracts & Billing

BT Family SIM

SteveB2411 — Sat, 15 Apr 2023 13:35:00 GMT

I had a Family SIM Plan with BT who then transferred me to EE. Do i now get a Family SIM Plan with EE or is each number on a standalone plan

Re: BT Family SIM

Katie_B — Sun, 16 Apr 2023 07:06:43 GMT

Hello @SteveB2411.

Welcome to the community.

I would recommend speaking with our customer care team who have account access and can confirm what plans you are on.

Did you receive a confirmation email by any chance?

Katie

Re: BT Family SIM

SteveB2411 — Sun, 16 Apr 2023 08:37:12 GMT

I received separate emails from BT advising when the numbers on my Family Plan would be moving and separate emails when the numbers had been ported over but had nothing from EE.

It actually took EE from the 27/3/23 to the 12/4/23 and 6 attempts to get a working SIM to the correct address for 1 of my numbers.

I spoke to the customer care team yesterday as I wanted to add my Blue Light Discount on to my plan but they advised it could only be applied to 1 number only and that is why I am trying to establish if I am on a Family Plan as I believed any discount would be applied to the whole plan and not just 1 individual number.

Re: BT Family SIM

Chris_B — Sun, 16 Apr 2023 08:53:38 GMT

@SteveB2411 These are all separate contracts under a family account ie the account owner is responsible for that account and has the ability to control that account . All the contracts on that account have their own allowances any discount is only applicable to the contract that it’s being use on. It’s not one tariff that splits an allowance over the sims on that account. So unfortunately for all contracts to have a discount all tariffs need a to have there own discount code.

You might want to read THIS

Re: BT Family SIM

SteveB2411 — Sun, 16 Apr 2023 09:27:48 GMT

If I am understanding this correctly then I should remove 1 of the numbers and apply the Blue Light discount on the remaining number then add another number to get 20% off the additional number just added.

Re: BT Family SIM

Chris_B — Sun, 16 Apr 2023 10:31:40 GMT

@SteveB2411 You get disconnects for taking out additional lines on your account.

Re: BT Family SIM

XRaySpeX — Sun, 16 Apr 2023 13:05:20 GMT

Removing & adding a no. will not change the discount. Each no. is its own separate contract.

Re: BT Family SIM

SteveB2411 — Sun, 16 Apr 2023 16:42:10 GMT

@XRaySpeX Ah ok, I just need to get an additional discount code and apply that to the other number. The customer care team could have advised me of that yesterday.