topic Re: 30 day rolling SIM only contract in Contracts & Billing

30 day rolling SIM only contract

Eljacko1690 — Fri, 14 Apr 2023 16:30:13 GMT

Hello

As title says I got a SIM only 30 unlimited data SIM in store last week for my 4g router as a stop gap till I get fibre in the summer, but as it turns out the signal it gets is way worse than my old three SIM I used to have so want to cancel.

In store says I cannot cancel this in store and it needs to be done on the phone as it needs to be recorded and when I ring 08000790103 they tell me I can only cancel it in store.

As you can imagine this is melting my head as I was told it was very easy to cancel at any time lol this is obviously a lie and someone's having me on here if anyone has any advice about who's in the wrong please help.

Thanks

Re: 30 day rolling SIM only contract

XRaySpeX — Fri, 14 Apr 2023 20:25:15 GMT

You have no cooling-off period when buying from an EE retail store.

Re: 30 day rolling SIM only contract

Eljacko1690 — Sat, 15 Apr 2023 09:38:48 GMT

I know that now but apart from that you didn't answer my question about who's in the right, the shop or over the phone.

How do I cancel this

Re: 30 day rolling SIM only contract

Katie_B — Sat, 15 Apr 2023 09:59:49 GMT

Hi @Eljacko1690.

Account cancellations should be done by giving us a call on 150.

Katie 🙂

Re: 30 day rolling SIM only contract

Eljacko1690 — Sat, 15 Apr 2023 10:20:01 GMT

Even if I bought the SIM in store?

Re: 30 day rolling SIM only contract

Katie_B — Sat, 15 Apr 2023 10:31:09 GMT

That's right @Eljacko1690.

Katie

Re: 30 day rolling SIM only contract

Eljacko1690 — Sat, 15 Apr 2023 10:31:36 GMT

Just tried that and says I have to return it to a store to return it, I tried that yesterday and they told me I had to ring up to cancel it 😂 do they lose comission of I cancel it in store is that why they aren't helping me?

Re: 30 day rolling SIM only contract

Katie_B — Sat, 15 Apr 2023 10:40:50 GMT

Thanks for getting back to me and letting me know @Eljacko1690.

I have sent you a private message for more details.

Katie 🙂