topic Re: Phone in Contracts & Billing

Phone

Cat104 — Thu, 13 Apr 2023 22:22:20 GMT

If I was blacklisted due to an unpaid bill and I pay the bill off in full will my phone regain the services

Re: Phone

Cat104 — Thu, 13 Apr 2023 14:02:26 GMT

How much is owing on my phoes

Re: Phone

James_B — Thu, 13 Apr 2023 14:04:34 GMT

Hi @Cat104,

Welcome to the EE Community. 🙂

Are you looking to check your cancellation/early upgrade fees or check an outstanding bill amount?

James

Re: Phone

Christopher_G — Fri, 14 Apr 2023 07:20:28 GMT

Hi @Cat104

Is it the phone that is blacklisted or is it the SIM card that is restricted? Our Mobile Care team will be able to check for you and advise you for certain.

Chris

Re: Phone

Cat104 — Fri, 14 Apr 2023 11:29:13 GMT

It’s the phone due to lack of payments

Re: Phone

James_B — Fri, 14 Apr 2023 13:01:21 GMT

Hi @Cat104,

If you get in touch, our Customer Care Team will be happy to check if you can be reconnected.

James