topic Re: How do I find out who my account holder is? in Contracts & Billing

How do I find out who my account holder is?

mattsmyth98 — Thu, 13 Apr 2023 14:44:52 GMT

I have no idea who my account holder is. I believed it was my mum, however when her and I logged into her account my phone number was not listed under her account either. I have called and they explained to me they cannot tell me who it is. Can someone please help?

Re: How do I find out who my account holder is?

James_B — Thu, 13 Apr 2023 16:42:15 GMT

Hi @mattsmyth98,

Welcome to the EE Community. 🙂

For security reasons, our Customer Care Team won't be able to give you any information about the account until they speak to the account holder and ask them some security questions.

Has your Mum tried calling?

James

Re: How do I find out who my account holder is?

Chris_B — Thu, 13 Apr 2023 17:47:53 GMT

@mattsmyth98 When you login into the account it’ll show how the account holder it’s under profile. You need to do this online

Re: How do I find out who my account holder is?

mattsmyth98 — Thu, 13 Apr 2023 18:26:36 GMT

@Chris_B where abouts mate? I have had a look and can’t see anything.

Re: How do I find out who my account holder is?

Gareth43 — Thu, 13 Apr 2023 19:33:36 GMT

Go into Yre my EE online account and click menu in top right , then click account settings and then manage numbers it should tell you there who is account holder