topic Re: Bill Paid...but it made my bank account overdrawn... in Contracts & Billing

Bill Paid...but it made my bank account overdrawn...

Mikeyevans_2003 — Tue, 11 Apr 2023 07:27:30 GMT

Hello and good morning everyone my bill has been paid (i always like to pay on time) but sad news is that EE made my bank account overdrawn so i`d had to recall my direct debit...im hoping this does not double my bill next month...

Re: Bill Paid...but it made my bank account overdrawn...

XRaySpeX — Tue, 11 Apr 2023 10:34:54 GMT

Why did you pay your bill manually when you had a DD in operation? If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.

Re: Bill Paid...but it made my bank account overdrawn...

Mikeyevans_2003 — Tue, 11 Apr 2023 10:40:55 GMT

also i did not pay it manually i`d let it go when its time this is because i had a surprise bill (a company stole like £144.50 and awaiting a refund from them)

Re: Bill Paid...but it made my bank account overdrawn...

Schockwave — Tue, 11 Apr 2023 10:45:04 GMT

@Mikeyevans_2003 , you will have to speak to customer service as there is no account access here, but not sure whether you will get a refund, this not EE’s fault, they have obviously taken the money they were owed, are you sure it has gone through or is it pending on your bank account?

Re: Bill Paid...but it made my bank account overdrawn...

Mikeyevans_2003 — Tue, 11 Apr 2023 10:46:26 GMT

the transaction went through and it isn`t pending