topic Re: Accessing old bills in Contracts & Billing

Accessing old bills

SJMartin — Fri, 24 Mar 2023 16:55:08 GMT

I need to access bill ( including all numbers) older than 12 months..

Re: Accessing old bills

bristolian — Fri, 24 Mar 2023 17:17:43 GMT

You can access past bills via your myEE online account.

Call itemisation is only available if you pay for chargeable itemised billing.

Re: Accessing old bills

Lornaharris95 — Tue, 11 Apr 2023 00:19:08 GMT

Can I pay to retrieved itemised billing from the past?

Re: Accessing old bills

Jon_K — Tue, 11 Apr 2023 07:02:15 GMT

Sorry, @Lornaharris95 you needed to have itemised billing active at the time the bill was produced.

Jon

Re: Accessing old bills

Bryony72 — Mon, 26 Feb 2024 13:11:00 GMT

I have logged in today to access my old mobile and can only access my old broadband bills.

I am becoming increasingly frustrated as to why this is so ? As I can access a years worth of my Broadband and the charge for ending contract but NOT my mobile? Why is this so? As I have been charged " £333 for ending contract and cannot access to send to new provider.

Also I have seen that I would be charged if I was to request peer form bill.

I have text 150 and they say they cannot help.

Surely my account should have kept the old mobile bills like it has with my broadband which I have been able to download.

Re: Accessing old bills

Katie_B — Mon, 26 Feb 2024 13:27:05 GMT

Hi @Bryony72.

Welcome to the community.

Has your mobile account now been cancelled?

If yes, then your EE online account will no longer be accessible.

Should you wish to request your bills please give us a call.

Katie

Re: Accessing old bills

Bryony72 — Mon, 26 Feb 2024 13:46:42 GMT

Hi Katie,

I have just been on the phone and was able to access the form via there as I could not find the form here or the 'good to know' box as the advisor had advised.I completed the DSAR form an should be receiving an email shortly to verify it was me .

Re: Accessing old bills

John527 — Wed, 01 May 2024 15:37:00 GMT

I need to pay an old bill

Re: Accessing old bills

Katie_B — Wed, 01 May 2024 15:45:44 GMT

Hi @John527.

Thanks for coming here.

Is your account now closed?

Katie

Re: Accessing old bills

Johncooke74 — Sat, 01 Mar 2025 04:37:03 GMT

bills from June 2023 too June 2024

Re: Accessing old bills

Chris_S — Sat, 01 Mar 2025 08:23:15 GMT

Hi @Johncooke74 If you'd like to request any past bills, you'd just need to give us a call, and then a guide can get those issues for you.

They won't be able to issue itemised bills if you haven't paid for them for the period you're requesting though.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our Contact Us page here

Chris S