topic Re: Re: Change direct debit details in Contracts & Billing

Re: Change direct debit details

Joppadoni — Sat, 08 Apr 2023 09:55:42 GMT

Hi,

I set up a DD a week or so ago. I asked for the 28th of each month and all went through.

I have now received my next bill and the DD is the 15th of each month, in line with my billing date.

The problem is the upfront service charge is not pro-rata to the new billing date created by the DD request date.

This means when a new invoice is produced it will be pro-rata OR, and much much more likely, the new date(s) has never actually been taken in to account and setting up the direct debit for the date i want has not been actuated at all.

As you can only change the DD once per month i am no longer able to to correct this. Any ideas how i can get the new DD payment method to debit my account WHEN i have requested it to?

Or does anyone know what will happen with my DD going forward?

Original dates, No DD in place Bill date 7th of each month.

Requested DD, 28th of each month meaning a new bill date of 14th of each month. A pro-rata invoice on the 7th of April with a pro-rata upfront service charge comprising of 7 days.

Following invoice on the 14th April with full upfront service charge.

Any assistance as to how this could be achieved is very much appreciated. Cheers.

Re: Re: Change direct debit details

Schockwave — Sat, 08 Apr 2023 10:19:05 GMT

@Joppadoni , you will have to ring customer service and speak to them, as this is account related and no account access here.

Re: Re: Change direct debit details

XRaySpeX — Sat, 08 Apr 2023 11:43:09 GMT

@Joppadoni : Is this for Home Broadband?

What do you mean by an upfront service charge? Is it your monthly advance fee?

If your billing date is now the 14th of month then your DD date is 28th of month as you want. It seem to me that these 2 bills you've had correctly fit in with that. The bill of the 7th April (your old billing date) is just an interim bill for 7 days to bring it in line with the new billing date.

Re: Re: Change direct debit details

Joppadoni — Sat, 08 Apr 2023 11:46:09 GMT

Hi,

Ty For the reply.

It’s for mobile.

Upfront service charge is simply the plan costs you get billed each month.

Had my DD be set up as requested this invoice would have had a shorter billing period whilst it adjusted to the new DD.

It didn’t though. Meaning what I detailed occurred. ☹

Kind regards

Steve.

Sent from Mail<> for Windows

Re: Re: Change direct debit details

XRaySpeX — Sat, 08 Apr 2023 12:08:56 GMT

The 7th April bill does have a shorter billing period, namely 7 days, so as to line up with the new billing date of 14th April. The 14th April is for a full month taking you to your next bill of 14th May.

You will not be charged twice for the same day. Look at the date range covered by each bill & you will find no overlap.

Sorry, I guessed BB as I thought DD were taken 7 days after bill date for mobiles.