topic Re: How do I view my bill? in Contracts & Billing

How do I view my bill?

Largie83 — Fri, 07 Apr 2023 13:38:06 GMT

Can anyone help me/tell me where I can view my bill on the EE app/Website. For such a huge company their website is so poor/user unfriendly to navigate around. The only option I can find is to pay my bill, but that just takes me to a payment screen and I still can’t physically find a PDF version of my monthly bill. Would greatly appreciate the help?

Re: How do I view my bill?

XRaySpeX — Fri, 07 Apr 2023 14:02:55 GMT

@Largie83 : Look in your online MyEE at Bills & Payments.

Re: How do I view my bill?

Largie83 — Fri, 07 Apr 2023 15:14:37 GMT

I don’t have the option ‘Bills and Payments’ in my EE??

Re: How do I view my bill?

Largie83 — Fri, 07 Apr 2023 15:17:10 GMT

The only option I have that mentions my bill is to pay it? But I can’t see a view bill option, as when I click the pay bill option it just takes me through to a payment screen.

Re: How do I view my bill?

XRaySpeX — Fri, 07 Apr 2023 15:19:16 GMT

I suggested using your online MyEE not the app.

Re: How do I view my bill?

Largie83 — Fri, 07 Apr 2023 15:36:13 GMT

Unfortunately that was the online/desktop version. The app has even less options to choose from.

Re: How do I view my bill?

Christopher_G — Sat, 08 Apr 2023 08:45:23 GMT

It could be worth speaking to our Mobile Care team so they can check everything from our side for you, @Largie83

Chris

Re: How do I view my bill?

Largie83 — Sat, 08 Apr 2023 17:11:56 GMT

Thanks Christopher_G and XRaySpeX for helping me. I spoke to the care team and the email I had as my entry email was a very old email, but it was accepting a much new newer email, which was limiting all my options. The email has been changed to my current email and now the bill option is on the opening screen. I’m not mad after all! Thanks again.