topic Re: I accidentally pressed the cancel ee button in Contracts & Billing

I accidentally pressed the cancel ee button

Profile closed — Wed, 05 Apr 2023 19:03:52 GMT

Help

i pressed the cancel and after a few seconds got This text_
Hi from EE, your total charge for ending your contract early for “phone number ”is £2034.24. This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanks

but I don’t want to leave should I call ee or is this just a info text.
thanks a Million in advance

Re: I accidentally pressed the cancel ee button

Profile closed — Wed, 05 Apr 2023 19:15:48 GMT

It has been sorted

another person had the same thing it’s just an information text 🫠

ee know how to bring stress to the table 😰

Re: I accidentally pressed the cancel ee button

Leanne_T — Thu, 06 Apr 2023 07:08:01 GMT

Hi @Profile closed

Thanks for coming back and letting us know you found the answer you needed.

If you would like to check no cancellation request has gone through, please call us on 150 our mobile care team will be happy to help 🙂

Leanne.

Re: I accidentally pressed the cancel ee button

Mariam_K — Thu, 07 Dec 2023 23:46:44 GMT

What should I do I got the same text and I accidentally clicked the leave ee button which I don’t mean to do.
Did I cancelled my contract?

please tell me I’m panicking

Re: I accidentally pressed the cancel ee button

Katie_B — Fri, 08 Dec 2023 07:51:06 GMT

Hello @Mariam_K.

Please give us a call on 150 so our customer care team can ensure there is no cancellation requests pending.

Katie