topic Re: Leaving ee in Contracts & Billing

Leaving ee

caroleoconnor — Tue, 04 Apr 2023 16:13:40 GMT

What a shambles.My contract finished last year so I stopped direct debit.I phoned up ee after seeing they wanted to charge me for a service I didn't want.It was like talking to a misprogrammed robot.Now it shows on my record that all bills have been paid and I don't owe anything.Never again will I deal with ee.

Re: Leaving ee

Katie_B — Tue, 04 Apr 2023 16:34:08 GMT

Hello @caroleoconnor.

I am so sorry to hear that you have left EE.

If there is anything that we can help with here on the community please be sure to let us know.

Katie

Re: Leaving ee

Chris_B — Tue, 04 Apr 2023 17:02:53 GMT

@caroleoconnor When your contract reached its minimum term, a change to a 30 day rolling contract. In order to terminate you need to call customer services and give notice of termination. They don’t just end on the minimum term date if it did you’ll be cut off even if you was abroad and you wouldn’t want that.

Re: Leaving ee

XRaySpeX — Tue, 04 Apr 2023 17:09:38 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.