topic Re: PAC in Contracts & Billing

PAC

davidlola150 — Tue, 04 Apr 2023 06:32:08 GMT

I need my PAC number and EE isn’t heloing

i am vulnerable and this is not good for me

Re: PAC

James_B — Tue, 04 Apr 2023 06:38:53 GMT

Hi @davidlola150,

Welcome to the EE Community.

Have you tried texting PAC to 65075?

James

Re: PAC

davidlola150 — Tue, 04 Apr 2023 06:42:09 GMT

Yes, i have been doing that for the past one month, i woke up this morning and there was no service on my phone ony a text saying i have been disconnected

Re: PAC

James_B — Tue, 04 Apr 2023 06:43:24 GMT

Hi @davidlola150,

I'm sorry to hear you have no service.

What was the full text you received?

James

Re: PAC

davidlola150 — Tue, 04 Apr 2023 06:48:09 GMT

it says : hi from EE We've got your cancellaton request and it will be done on 04/04/23. if you didnt ask for this call 150. if you did to see next steps go to care.ee.co.uk/sorry_you_are_leaving
I belive this is sabotage and a slavery offence, i just want to leave. i dont owe any monies since 2007

Re: PAC

James_B — Tue, 04 Apr 2023 06:55:37 GMT

Hi @davidlola150,

If you haven't received a PAC code and given it to another network or requested disconnection with our cancellations team, please get in touch with Customer Care on 0800 079 8586 so the team can help.

James