topic Re: Contract ended in Contracts & Billing

Contract ended

GaryLew88 — Sun, 02 Apr 2023 17:18:40 GMT

Hi there,

My contract ended last month, however I do not wish to update my handset. I have recently received a letter, to say that my monthly charge will remain the same, however I wonder how this can be as I have now finished paying for the handset? And should now only pay for the data (Inc minutes and texts) so surely this should reduce the price?

Can @anyone advice what I need to do?

Thanks in advance.

Re: Contract ended

Chris_B — Sun, 02 Apr 2023 17:21:05 GMT

@GaryLew88 you will receive a reduced rate of 10% three months after your contract minimum term, should you wish to have a lower tariff now then upgrade to a sim only contract and continue using your current device.

Re: Contract ended

XRaySpeX — Sun, 02 Apr 2023 18:37:50 GMT

EE's contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.