topic Re: Urgent - fraud bill from EE (1st April 2023) in Contracts & Billing

Urgent - fraud bill from EE (1st April 2023)

ccfung12 — Sun, 02 Apr 2023 03:12:06 GMT

I received a shocking charge transaction from EE Limited today (1st April 2023) demanding to pay £56.98 on 1st April 2023 as my first bill. I never signed any contract with EE. This issue is causing a massive amount of stress and I want EE to verify the transaction and contact me immediately and remove my name from their system as a matter of urgency. If it’s necessary to go to your store to do any verification, please advise asap.

Re: Urgent - fraud bill from EE (1st April 2023)

James_B — Sun, 02 Apr 2023 07:39:23 GMT

Hi @ccfung12,

Welcome to the EE Community.

Our Customer Care Team will be happy to help with this if you get in touch on 0800 079 8586.

Thanks

James

Re: Urgent - fraud bill from EE (1st April 2023)

Chris_B — Sun, 02 Apr 2023 08:25:29 GMT

@ccfung12 So someone using your name and using your address took out a contact and you think EE are at fault ? This sounds like you’ve been the victim of fraud. You need to get this resolved yourself as far as EE are aware the agreement of the contract is binding.

Re: Urgent - fraud bill from EE (1st April 2023)

ccfung12 — Sun, 02 Apr 2023 10:16:14 GMT

Hi James,

I’m trying to call the Customer Service Hotline, however, I don’t have any mobile number related to EE service. Is there anyone could check the issue for me? I don’t know why EE charges me even I haven’t received any contract or mobile number or mobile plan…

Re: Urgent - fraud bill from EE (1st April 2023)

ccfung12 — Sun, 02 Apr 2023 10:19:46 GMT

Hi Chris,

I never agree or receive any contract. Even I don’t have any mobile number related to EE service. Just wanna to know why EE is charging to my Account. But I’m not able to contact Customer Service team because I don’t have any mobile number registered at EE system.

Re: Urgent - fraud bill from EE (1st April 2023)

James_B — Sun, 02 Apr 2023 11:17:10 GMT

Hi @ccfung12,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Urgent - fraud bill from EE (1st April 2023)

XRaySpeX — Sun, 02 Apr 2023 19:18:41 GMT

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.