topic Re: Want my upfront money back in Contracts & Billing

Want my upfront money back

Aliafsar09 — Sun, 02 Apr 2023 01:59:02 GMT

They take my upfront payment 30£ but say that I’m eligible for this.

Re: Want my upfront money back

James_B — Sun, 02 Apr 2023 09:33:28 GMT

Hi @Aliafsar09,

Welcome to the EE Community. 🙂

Does it show as a pending or completed payment in your online banking?

James

Re: Want my upfront money back

Chris_B — Sun, 02 Apr 2023 11:04:33 GMT

@Aliafsar09 Any upfront costs towards a new device have to be paid. You might have a free upgrade but that just means you don’t have anything to pay to terminate your current contract.