topic Re: No multi line discount in Contracts & Billing

No multi line discount

ukguy1 — Fri, 31 Mar 2023 23:25:43 GMT

Hi, just trying to upgrade my daughters sim, it’s a multi line discount sim.

However, if I checkout on the 5gb £10 deal it shows no discount at the checkout yet it expects me to complete the purchase.

it says in the app discounts will show at the checkout. I don’t trust it, so I’m not clicking purchase, I might just move it elsewhere as EE increases this month are a joke..

Re: No multi line discount

Chris_B — Sat, 01 Apr 2023 07:30:48 GMT

@ukguy1 Are you 100% sure you are upgrading and not taking out a new contract?

As for the price increase all networks are increasing their costs the same amount as EE or even more.

Re: No multi line discount

ukguy1 — Sat, 01 Apr 2023 07:41:39 GMT

Yes definitely an upgrade, it’s done from the account.

yes, I agree prices increasing everywhere but better deals are still available at specific price points.

Re: No multi line discount

James_B — Sat, 01 Apr 2023 10:43:32 GMT

Hi @ukguy1,

If the plan you have chosen has already been discounted, it may not be compatible with the multi-line discount.

Our upgrades team will be happy to check if you get in touch on 150.

James

Re: No multi line discount

ukguy1 — Sat, 01 Apr 2023 11:13:11 GMT

That never used to be the case, line discount was added regardless of the new customer price.

I’m not calling 150

Multi line used to be good when you had cheap £8 sims with no data but they’ve gone now anyway.

I’ll check other deals now the discount is slowly disappearing. Thanks for the replies