topic Re: My bills are paid but still suspended in Contracts & Billing

My bills are paid but still suspended

Kymmie04 — Fri, 24 Feb 2023 22:09:15 GMT

Re: My bills are paid but still suspended

Chris_B — Sat, 25 Feb 2023 08:22:26 GMT

@Kymmie04 It takes up to 24 hours before you get a working signal again after clearing any bills owed. Unfortunately it’s not a simple switch to get you working again just like when EE cut you off it was around 24 hours before that actually effected you.

Re: My bills are paid but still suspended

Tommy19931 — Fri, 31 Mar 2023 20:06:26 GMT

Anyway I can get it on quicker

Re: My bills are paid but still suspended

James_B — Sat, 01 Apr 2023 07:55:33 GMT

Hi @Tommy19931,

Welcome to the EE Community. 🙂

Sorry, it isn't possible to speed up this process.

James

Re: My bills are paid but still suspended

Zennimenni — Fri, 16 Aug 2024 19:51:36 GMT

I have paid my overdue bill and it won’t let me reconnect. Before payment it said it would lift the Barr straight away

Re: My bills are paid but still suspended

Chris_B — Fri, 16 Aug 2024 20:15:22 GMT

@Zennimenni it can take up to 24 hours as the signal to reactivate the sim has to progress through the Network. When you got disconnected it started anything up to 24h before it actually happened. It’s not a case of just flicking a switch on.

Re: My bills are paid but still suspended

Christopher_G — Sat, 17 Aug 2024 07:23:28 GMT

Hi @Zennimenni

Welcome to the community.

Is it working this morning? Have you tried restarting the device?

Chris