topic Re: Contract upgrade in Contracts & Billing

Contract upgrade

Scott167 — Thu, 30 Mar 2023 17:09:58 GMT

Hi all

I upgraded my contract to a sim only contract 3 weeks ago. But nothing has changed on my app to say that I have

Chris_B — Thu, 30 Mar 2023 17:49:39 GMT

@Scott167 Sounds like the upgrade didn’t go through. Probably best to call customer services about this.

Katie_B — Fri, 31 Mar 2023 06:22:25 GMT

Has your upgrade got a different data allowance? if yes, when texting AL to 150 does it show your old or new allowance?

Katie

Katie_B — Fri, 31 Mar 2023 06:23:05 GMT

Good morning @Megapeeved.

I am sorry to hear your new plan has not started.

Could you confirm how you processed your upgrade? was it online, over the phone or in your local store?

Katie