topic Re: Contract and billing in Contracts & Billing

Contract and billing

Bryonymay — Thu, 30 Mar 2023 22:55:26 GMT

I have a new number I am paying the bill as my old number was in my uncles name but the Ee app won’t let me change it to me. How can I do this so the app is fully in my name?

Re: Contract and billing

XRaySpeX — Fri, 31 Mar 2023 01:06:46 GMT

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

Re: Contract and billing

Leanne_T — Fri, 31 Mar 2023 07:24:33 GMT

Hi @Bryonymay

Thanks for coming here.

Has the contract been changed to your name?

Speak soon 🙂

Leanne.

Re: Contract and billing

Bryonymay — Sat, 01 Apr 2023 00:19:34 GMT

My uncle has had the phone and sim back and I’ve got a new phone and number in my name and I just want to change it all in the app

Re: Contract and billing

Chris_B — Sat, 01 Apr 2023 06:23:22 GMT

@Bryonymay Your account is for the other number. You need to create a new account. Your email address is registered to the other account so you need to use a new email address. Or change the email address on the old account to a different one so you can use your email address.