topic Re: Not allowed to add 2nd sim to my new account? in Contracts & Billing

Not allowed to add 2nd sim to my new account?

IMBLOODYSKINT — Sun, 04 Sep 2022 13:02:33 GMT

2 problems.

1) Why am I getting a notice stating that I'm not allowed to add second sim on my next sim contract?

2) If we do fix the first problem then can you tell me why it states I will get 20% if I add another sim YET on my account its states 10% discount.?

Re: Not allowed to add 2nd sim to my new account?

Chris_B — Sun, 04 Sep 2022 19:02:42 GMT

@IMBLOODYSKINT some tariffs offer up to 20% discount when it’s a 2nd line.

you’ll have to speak with customer services about taking out a 2nd sim and why your not being allowed too.

Re: Not allowed to add 2nd sim to my new account?

IMBLOODYSKINT — Sun, 04 Sep 2022 19:10:51 GMT

Thanks chris. I ended up buying 2nd EE sim from same money saving website and I got a text message from EE shortly after asking me to call them to confirm a few details, which I did and while on the phone I asked about the EE advertised 20% off with 2nd sim vs 10% qouted on my account and the EE rep checked and confirmed that I would get 20% off the 2nd sim so worked out great in the end.

Re: Not allowed to add 2nd sim to my new account?

Leanne_T — Mon, 05 Sep 2022 07:05:12 GMT

Thanks for coming back and letting us know @IMBLOODYSKINT

Have a lovely day 🙂

Leanne.

Re: Not allowed to add 2nd sim to my new account?

DanM_B — Wed, 29 Mar 2023 10:36:00 GMT

I have this same issue.

my wife and I were both on another network. I have just moved across to EE and activated my new sim yesterday and set up my myee online account. I tried to purchase another new sim only account so that I could start transferring my wife across as well and received the not eligible message.

I will give it until the weekend to see if it corrects itself then try phoning customer services.

Re: Not allowed to add 2nd sim to my new account?

Leanne_T — Wed, 29 Mar 2023 11:21:37 GMT

Hi @DanM_B

Thanks for coming here.

If you give us a call on 150, the team can check eligibility for an additional contract on the account 🙂

Leanne.