topic Re: Contract details in Contracts & Billing

Contract details

Darynmbengough — Mon, 05 Sep 2022 23:29:29 GMT

Re: Contract details

James_B — Tue, 06 Sep 2022 07:49:57 GMT

Hi @Darynmbengough,

Welcome to the EE Community. 🙂

How can we help today?

James

Re: Contract details

Johnneyboy1 — Fri, 24 Mar 2023 16:58:04 GMT

How can I listen to my phone contract agreement call.

Re: Contract details

James_B — Fri, 24 Mar 2023 18:19:21 GMT

Hi @Johnneyboy1,

Welcome to the EE Community. 🙂

Do you have a particular query about your contract that we can help you with?

James

Re: Contract details

Johnneyboy1 — Sat, 25 Mar 2023 00:04:43 GMT

I don’t remember agreeing to a 2 year contract,and would like to listen to the phone conversation I had at the time.I use my mobile very little as I am 75 years old,and can get several sim only deals for half the price I have to pay EE.

Re: Contract details

Jon_K — Sat, 25 Mar 2023 08:35:31 GMT

Hi @Johnneyboy1

You'll need to contact our Customer Care team about this.

They'll be able to investigate to see if you have been mis-sold.

Jon

Re: Contract details

Johnneyboy1 — Sat, 25 Mar 2023 18:05:37 GMT

I did spent 30/40 mins on the phone,most of the time waiting for them trying to find the agreement we had.Then to be told if I wanted to hear the phone conversation to go on line and click on some link which I can’t find to hear the conversation.Just going around in circles,why they could not email me the link I don’t know.They had no sympathy for an elderly person.Not great customer care.

John

Re: Contract details

Johnneyboy1 — Mon, 27 Mar 2023 16:56:32 GMT

Can you answer my last query please

Re: Contract details

Katie_B — Tue, 28 Mar 2023 06:51:38 GMT

Hi @Johnneyboy1.

I'm sorry to hear this.

I have sent you a private message for more details.

Speak soon,

Katie 🙂