topic Charged £30 for free upgrade in Contracts & Billing

Charged £30 for free upgrade

Stuart79 — Sat, 25 Mar 2023 01:30:57 GMT

Been a valued customer for 15 years and you have taken £30 off me but I had a free upgrade sort it please Stuart

Chris_B — Sat, 25 Mar 2023 08:45:33 GMT

@Stuart79 You’ll have to call customer services about this. This is a public forum that has no access to your account.

Jon_K — Sat, 25 Mar 2023 08:48:19 GMT

Do you know if this was an early upgrade fee, or an upfront cost for the phone?

They are two different things.

Jon