topic Credit refund in Contracts & Billing

Credit refund

Sassypants1 — Fri, 24 Mar 2023 16:29:43 GMT

Hi,

I’m hoping someone can help me, I got credit from EE put onto my account a couple months ago but I am no longer with them and was wondering if I actually get that money in my hand now that I am not longer with them? It’s still on my account and they’re charging it even when I’m not with them anymore. I presumed once I was swapped over, the account would close and the money would come to myself.

thanks

Re: Credit refund

Chris_B — Fri, 24 Mar 2023 16:42:35 GMT

@Sassypants1 You’ll have to call customer service about this.

Re: Credit refund

XRaySpeX — Fri, 24 Mar 2023 17:01:15 GMT

Sorry, how can they be charging a credit?

Re: Credit refund

EssexBoyEE — Fri, 24 Mar 2023 23:15:03 GMT

How do you know the Credit is still on your Account, normally on the EE Billing System the User cannot see any Credit that's been applied to the Account but it will show up on the Monthly Bill that is normally being Charged, or you can work it out from the Bill Amount minus what's been charged or taken.

Re: Credit refund

Aliensteve — Tue, 09 Sep 2025 15:36:14 GMT

The EE app shows how much credit you have left.