topic Re: I want to keep my contract with EE, but transfer my cherished no to another netw in Contracts & Billing

I want to keep my contract with EE, but transfer my cherished no to another netw

kerryfburn — Fri, 24 Mar 2023 12:12:25 GMT

And I am told I have to pay the cancellation fees even though I am happy to keep using the contract, it is just the no I want. Can this be true and how on earth is it fair?

Re: I want to keep my contract with EE, but transfer my cherished no to another netw

Northerner — Fri, 24 Mar 2023 12:29:04 GMT

Hi @kerryfburn

Your number and contract are connected. Moving your number cancels your contract which means you need to pay this remaining term off.

Thanks

Re: I want to keep my contract with EE, but transfer my cherished no to another netw

kerryfburn — Fri, 24 Mar 2023 12:30:39 GMT

Yup I now realise that, I guess the question is one of gouging given I was happy to keep the contract, and the no belonged to me in the first place

Its a rip, I assume other providers are no better

Re: I want to keep my contract with EE, but transfer my cherished no to another netw

Chris_B — Fri, 24 Mar 2023 13:11:15 GMT

@kerryfburn The moving of a number away from a network terminates that account so terminates the contract. It’s not possible on any network to move a number away and carry on with the account/contract.

Re: I want to keep my contract with EE, but transfer my cherished no to another netw

kerryfburn — Fri, 24 Mar 2023 13:12:20 GMT

A lesson well remembered and one that should be changed given I had no intention of cancelling the contract