topic Direct debit taken twice this month in Contracts & Billing

Direct debit taken twice this month

Spotty84 — Wed, 22 Mar 2023 22:40:39 GMT

Hi, I pay by direct debit and my account has had 2 payments taken this month, what should i do?

Re: Direct debit taken twice this month

XRaySpeX — Wed, 22 Mar 2023 22:55:48 GMT

Was the 2nd payment a direct manual payment by yourself?

Re: Direct debit taken twice this month

Spotty84 — Wed, 22 Mar 2023 23:36:01 GMT

Hi , both payments were by direct debit, I never pay manually. Payments are usually taken around 19th of each month and in February there was one taken on the 19th and 28th.

Re: Direct debit taken twice this month

EssexBoyEE — Wed, 22 Mar 2023 23:45:33 GMT

Are the payment amounts the same, if so sounds to me like the first payment failed to clear for some reason, In which case you need to confirm with your Bank rather than EE,

If they were for different amounts then I would raise this with EE Customer care for an explanation.