topic Re: Confused by ee actions in Contracts & Billing

Confused by ee actions

Agnesnit — Tue, 21 Mar 2023 23:32:43 GMT

We really need contracts with sim onily im in charge of my husbands and mine it took some time lots of issues but thought we got there but you have completely changed 1 plan without permission or prior knowledge

Re: Confused by ee actions

XRaySpeX — Tue, 21 Mar 2023 23:44:29 GMT

How has EE changed it?

Re: Confused by ee actions

Christopher_G — Wed, 22 Mar 2023 08:13:32 GMT

Hi @Agnesnit

Welcome to the community.

Could you let us know what it is that has changed and we'll do our best to explain or help you.

Chris

Re: Confused by ee actions

Agnesnit — Wed, 22 Mar 2023 08:23:14 GMT

Hi ment to get 5 gig unlimated texts and calls ment to have deal at 7.80 except all his data and our discounts taken away so he's on 1 gig for over 16

Re: Confused by ee actions

Christopher_G — Wed, 22 Mar 2023 08:53:44 GMT

OK thanks for explaining, @Agnesnit. I suggest speaking to our Mobile Care team so they can look into this for you.
Chris