topic EE took my direct debit for 7 years for devices that had ceased in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/EE-took-my-direct-debit-for-7-years-for-devices-that-had-ceased/m-p/1239100#M69988 <P>Need help I have just realised that EE has been taking a direct debit for the last 7 years. &nbsp;£80 + a month! &nbsp;I have contacted EE they offered me £550 refund. &nbsp;I know I should go down the route of financial ombudsman but do they help?&nbsp;<BR />thanks Lynne</P> Wed, 22 Mar 2023 07:22:44 GMT Gooseycobb0504 2023-03-22T07:22:44Z EE took my direct debit for 7 years for devices that had ceased https://community.ee.co.uk/t5/Contracts-Billing/EE-took-my-direct-debit-for-7-years-for-devices-that-had-ceased/m-p/1239100#M69988 <P>Need help I have just realised that EE has been taking a direct debit for the last 7 years. &nbsp;£80 + a month! &nbsp;I have contacted EE they offered me £550 refund. &nbsp;I know I should go down the route of financial ombudsman but do they help?&nbsp;<BR />thanks Lynne</P> Wed, 22 Mar 2023 07:22:44 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-took-my-direct-debit-for-7-years-for-devices-that-had-ceased/m-p/1239100#M69988 Gooseycobb0504 2023-03-22T07:22:44Z Re: EE took my direct debit for 7 years for devices that had ceased https://community.ee.co.uk/t5/Contracts-Billing/EE-took-my-direct-debit-for-7-years-for-devices-that-had-ceased/m-p/1239153#M69998 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2615743">@Gooseycobb0504</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear that you have a dispute with payments. Have you gone through our <A href="https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice" target="_blank">complaints process</A>?</P> <P>Chris</P> Wed, 22 Mar 2023 10:39:21 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-took-my-direct-debit-for-7-years-for-devices-that-had-ceased/m-p/1239153#M69998 Christopher_G 2023-03-22T10:39:21Z Re: EE took my direct debit for 7 years for devices that had ceased https://community.ee.co.uk/t5/Contracts-Billing/EE-took-my-direct-debit-for-7-years-for-devices-that-had-ceased/m-p/1239203#M70004 <P>Did you contact CS giving 30 days notice to cancel this contract 7 years ago?</P> Wed, 22 Mar 2023 13:45:34 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-took-my-direct-debit-for-7-years-for-devices-that-had-ceased/m-p/1239203#M70004 XRaySpeX 2023-03-22T13:45:34Z