topic Problem with updating my billing address in Contracts & Billing

Problem with updating my billing address

Chriseyo1 — Sun, 19 Mar 2023 23:43:55 GMT

Hello everyone, my name is Chris. I seem be having a problem updating my billing address. As part of the security each time i try to update my address a code is sent by “text” to my phone. But once i exit the screen to get the code, I can’t get back to the screen to put in the code. Please does anyone know how i can go about this? Thanks

Re: Problem with updating my billing address

XRaySpeX — Mon, 20 Mar 2023 02:09:44 GMT

Do you have to "exit" the screen of the billing addy? Doesn't your phone have a button to switch between apps w/out exiting them. On an Asteroid it's the square box at bottom centre.

Re: Problem with updating my billing address

Vikas4 — Fri, 25 Aug 2023 17:11:17 GMT

I would like to change the address to *************

Mod edit: [please don't post personal information on the community].

Re: Problem with updating my billing address

Katie_B — Fri, 25 Aug 2023 17:16:05 GMT

Hi @Vikas4.

You can update your address within your My EE account.

Please follow these steps:

Plans & subscriptions > scroll down to Address > Select change Address.

Alternatively, our customer care team on 150 will be happy to update this for you.

Katie

Re: Problem with updating my billing address

Lemoneisksj — Fri, 03 Nov 2023 22:54:12 GMT

There is no option to change address under Plan & subscriptions, or settings, or my account.

Ridiculous that I'm spending so long trying to simply change my address. The user interface is un-intuitive.

Re: Problem with updating my billing address

Leanne_T — Sat, 04 Nov 2023 07:53:18 GMT

Hi @Lemoneisksj

Could you log into the EE app, select Profile, Settings and Permissions and then right at the bottom do you have Change billing address?

Leanne 🙂