topic Re: Premium charges in Contracts & Billing

Premium charges

JBG99 — Sun, 19 Mar 2023 16:28:00 GMT

So both my account and my nephews is set to bo additional charges. Yet the latest bill on my nephews phone he's been charged £9 for some tiktok call. Even though the account is set to 0 extra cap spend. How can I stop this from happening again?

Re: Premium charges

XRaySpeX — Sun, 19 Mar 2023 17:20:07 GMT

TikTok calls only use your data, which you've already paid for in your allowances. It must be TikTok charging you.

Re: Premium charges

JBG99 — Sun, 19 Mar 2023 17:53:35 GMT

It's an actual call to 09010 343 001 £6 for 12 seconds then it says services from other companies £3

So why is this possible if the spending cap is £0?

Re: Premium charges

XRaySpeX — Sun, 19 Mar 2023 18:22:19 GMT

That's a Premium Rate no. These are chargeable. That particular 1 @ £6 per call.

Spend caps do not restrict the Service Charge by the Service provider of such calls.

Re: Premium charges

Christopher_G — Tue, 21 Mar 2023 09:03:46 GMT

Hi @JBG99

This Spend Cap help page explains what services are and aren't restricted. If you speak to our Mobile Care team, they may be able to put a restriction on premium rate calls for you.

Chris