topic Re: Huge price in increase 2 for upgrade in Contracts & Billing

Huge price in increase 2 for upgrade

Colinday25 — Fri, 17 Mar 2023 13:32:21 GMT

I have been keeping an eye on upgrade costs for samsung devices.

2 days prior to my contract expiring I see costs have massively increased, why such a huge increase?

You are highly likely to loose my business and I will port to a cheaper network!

Re: Huge price in increase 2 for upgrade

Chris_B — Fri, 17 Mar 2023 13:36:30 GMT

@Colinday25 If your contract was about to expire why didn’t you upgrade? You can upgrade 45 days before your contract minimum term.

Re: Huge price in increase 2 for upgrade

Colinday25 — Fri, 17 Mar 2023 13:50:21 GMT

It's my choice when I upgrade or if I do.

I wanted to compare costs against other networks so was waiting until I was out of contract .

EE seems to be the most expensive now !

Re: Huge price in increase 2 for upgrade

James_B — Fri, 17 Mar 2023 15:33:56 GMT

Hi @Colinday25,

Has your price plan cost changed, or have you incurred additional charges outside of your plan?

James

Re: Huge price in increase 2 for upgrade

Colinday25 — Fri, 17 Mar 2023 17:11:49 GMT

I think you are misunderstanding before today the minimum monthly cost for a samsun s23 ultra was £55 per month but now it's £62 per month , so what has changed !

Re: Huge price in increase 2 for upgrade

Leanne_T — Fri, 17 Mar 2023 17:20:53 GMT

Hi @Colinday25

Price plan costs and offers can change and all available plans will show in the EE Shop online. If you would like to discuss upgrading please call us on 150 and the team will be happy to help.

Leanne.

Re: Huge price in increase 2 for upgrade

Chan091 — Fri, 25 Aug 2023 18:00:47 GMT

Ive been a customer will EE since 2011. I am due an upgrade ive had a look and compared prices... o2 are offering an unlimited data plan on the s23 ultra for £50 and you are offering it for £70+ i think after 12 years its time i leave... disappointed EE

Re: Huge price in increase 2 for upgrade

Katie_B — Sat, 26 Aug 2023 06:02:18 GMT

Hello @Chan091.

I am sorry to hear you have not been able to find a suitable deal online.

Please give us a call so our upgrades team can look into this further for you.

Katie

Re: Huge price in increase 2 for upgrade

Ronnie-B — Mon, 04 Sep 2023 14:44:38 GMT

You Knew your contract was about to end so yes rightly check the prices ( cost of living crisis ) means prices are rising all the time. if you had called 150 from your phone and told them you were not happy and will leave and go elsewhere ( for a far inferior service in my opinion) they would have offered you a deal to keep you. Personally I bought my latest phone directly from Samsung ( Z| flip 5 ) traded in my z flip 4 and I pay £16 ( that is correct) per month for 2 years then I can return it. trade it again. or pay £180 and keep it. I'm sim only with EE £22 per month total phone outlay £38 per month.