topic Re: Account suspended after upgrading to new monthly contract until I pay £1099!?? in Contracts & Billing

Account suspended after upgrading to new monthly contract until I pay £1099!??

marcjames — Fri, 17 Mar 2023 07:45:29 GMT

I've upgraded my phone recently and selected the £90 per month option for doing so. All done through the phone to EE and now I cannot make calls and data has been suspended because I apparently owe you £1099!!??

Re: Account suspended after upgrading to new monthly contract until I pay £1099!??

Chris_B — Fri, 17 Mar 2023 08:27:59 GMT

@marcjames You will have to call customer services from a different phone in order to sort this.

Re: Account suspended after upgrading to new monthly contract until I pay £1099!??

marcjames — Fri, 17 Mar 2023 08:50:10 GMT

I am, I've been put on hold for 42 minutes so far.

Re: Account suspended after upgrading to new monthly contract until I pay £1099!??

Katie_B — Fri, 17 Mar 2023 11:15:06 GMT

Hello @marcjames.

Welcome to the community.

Could you please confirm if you have now spoke with a member of our customer care team?

Katie

Re: Account suspended after upgrading to new monthly contract until I pay £1099!??

marcjames — Fri, 17 Mar 2023 11:22:52 GMT

Yes, I have finally spoken to a representative and it has been resolved. Big error on EE's part to falsely claim I owed over £1000, all resolved now. No apology though 🙂

Re: Account suspended after upgrading to new monthly contract until I pay £1099!??

Katie_B — Fri, 17 Mar 2023 11:30:33 GMT

I am sorry to hear this @marcjames.

Thanks for letting us know a member of the team has been able to resolve this for you.

If you have any questions in the future please be sure to let us know,

Katie