topic Upgrade in Contracts & Billing

Upgrade

Ndidi — Thu, 16 Mar 2023 13:04:10 GMT

How do I upgrade my phone. My contract has expired for a year now and I wanted to upgrade but it is not giving my the option to. It is saying I am not yet eligible for an upgrade.

Re: Upgrade

Chris_B — Thu, 16 Mar 2023 13:15:49 GMT

@Ndidi If you text UPGRADE to 150 what does is say in the return message?

Re: Upgrade

Ndidi — Thu, 16 Mar 2023 13:52:14 GMT

It says sorry we can not process your request right now try again later.

Re: Upgrade

Jon_K — Thu, 16 Mar 2023 16:16:08 GMT

Hi @Ndidi

I'm not sure why this would happen if you're out of contract.

I'd recommend speaking with our Customer Care team so they can take a look at your account and help you further.

Jon