https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-didn-t-realise-I-agreed-to-quot-Samsung-Trade-In-quot/m-p/1237515#M69747 <P>I just upgraded my S20 FE 5G to the S22 online (also upped my contract price by nearly £40/mo) but when reading the order confirmation screen it says I agreed to a Samsung Trade In offer and if I don't send back a listed device (every S20 is listed but the FE 5G!) I won't save £14/mo.</P><P>Does that mean my monthly bill will stay at the price I agreed on screen? Or will it go up by £14/mo if I don't send a device back?</P><P>Nothing on the sales/upgrade pages said that it was a discounted price because of any trade in agreement, I'm worried now that I've made a mistake and my bill will go up! Given that EE know the phone I'm upgrading from it's a bit ridiculous applying an offer that requires a device I don't own in the first place!</P> Thu, 16 Mar 2023 02:14:38 GMT SY777 2023-03-16T02:14:38Z https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-didn-t-realise-I-agreed-to-quot-Samsung-Trade-In-quot/m-p/1237515#M69747 <P>I just upgraded my S20 FE 5G to the S22 online (also upped my contract price by nearly £40/mo) but when reading the order confirmation screen it says I agreed to a Samsung Trade In offer and if I don't send back a listed device (every S20 is listed but the FE 5G!) I won't save £14/mo.</P><P>Does that mean my monthly bill will stay at the price I agreed on screen? Or will it go up by £14/mo if I don't send a device back?</P><P>Nothing on the sales/upgrade pages said that it was a discounted price because of any trade in agreement, I'm worried now that I've made a mistake and my bill will go up! Given that EE know the phone I'm upgrading from it's a bit ridiculous applying an offer that requires a device I don't own in the first place!</P> Thu, 16 Mar 2023 02:14:38 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-didn-t-realise-I-agreed-to-quot-Samsung-Trade-In-quot/m-p/1237515#M69747 SY777 2023-03-16T02:14:38Z https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-didn-t-realise-I-agreed-to-quot-Samsung-Trade-In-quot/m-p/1237553#M69753 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3506033">@SY777</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so a member of the team can access your account and check the specifics of your personal upgrade offer.</P> <P>Thanks</P> <P>James</P> Thu, 16 Mar 2023 08:40:26 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-didn-t-realise-I-agreed-to-quot-Samsung-Trade-In-quot/m-p/1237553#M69753 James_B 2023-03-16T08:40:26Z