topic New phone in Contracts & Billing

New phone

Sally106 — Mon, 13 Mar 2023 15:10:40 GMT

I have just received a bill, but I sent the phone back to you as I couldn’t manage it with my arthritis, I am waiting for confirmation so that I can get another phone ?

Re: New phone

Chris_B — Mon, 13 Mar 2023 15:40:33 GMT

@Sally106 Did you arrange to have a phone returned? Or did you just send it back ?

Re: New phone

Sally106 — Mon, 13 Mar 2023 18:51:03 GMT

Couldn’t get through on the phone number provided, so posted it back, I am still waiting for confirmation that it arrived although I have been told it did arrive safely I can’t get my new phone until I get it confirmed .

Sent from Sky Yahoo Mail for iPhone

Re: New phone

James_B — Tue, 14 Mar 2023 07:45:51 GMT

Hi @Sally106,

Welcome to the EE Community. 🙂

If you haven't notified our Customer Care Team that you're returning a phone, please get in touch as soon as possible so the team can make sure this is recorded within your 14 day return period.

James