topic Re: Maybe lost in Contracts & Billing

Maybe lost

Bethany16 — Sat, 11 Mar 2023 19:24:43 GMT

I regrettably got a 3rd line for a friend and I’ve been waiting for payment, is there a way I can lock the fone to prompt payment faster and have it unlocked once paid or am I just going to have to wait it out and most likely have to cover the bill myself.

Re: Maybe lost

Northerner — Sat, 11 Mar 2023 20:06:37 GMT

Hi @Bethany16

Is the SIM registered to you and your address?

Just order the new SIM (3rd line) and the SIM your friend has will be cancelled.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this

Thanks

Re: Maybe lost

bristolian — Sun, 12 Mar 2023 13:09:20 GMT

The account holder can ask EE CS to put restrictions on any line for which they are responsible.