topic Re: Sim “contract” in Contracts & Billing

Sim “contract”

Droshky — Fri, 10 Mar 2023 13:52:54 GMT

I was out of contract and explained in the ee shop that I was looking for a short term sim with a high data usage allowance as an experiment. He didn’t point out to me that I was signing a 24 month sim contract ( which wasn’t particularly cheap, even), and I’ve only just discovered this. Have they got me over a barrel or can I claim misleading sales tactics?

Re: Sim “contract”

Chris_B — Fri, 10 Mar 2023 13:58:21 GMT

@Droshky The lowest contract term is a 30 day rolling contract and if you wanted a large data amount that would be around the £30 mark for 125Gb of data . You should have been told it was a 24 month contract it would have even said this on the agreement that you signed. You could try going back to the store and state you wasn’t told it’s 24 month contract.

Re: Sim “contract”

Droshky — Fri, 10 Mar 2023 14:33:03 GMT

I’ve done that already I’m afraid, no joy

Sent from my iPhone

Re: Sim “contract”

Droshky — Fri, 10 Mar 2023 14:33:08 GMT

I’ve done that already, no joy

Re: Sim “contract”

Katie_B — Fri, 10 Mar 2023 16:23:58 GMT

Hello @Droshky.

Thanks for getting back to us.

I have sent you a private message for more details.

Katie

Re: Sim “contract”

Droshky — Fri, 10 Mar 2023 17:10:03 GMT

Hi Katie, thanks for your pm but where do I find it? Dave

Sent from my iPhone

Re: Sim “contract”

XRaySpeX — Sat, 11 Mar 2023 00:28:38 GMT

The envelope at top of page which is equivalent to clicking on https://community.ee.co.uk/t5/notes/privatenotespage

Re: Sim “contract”

Katie_B — Sat, 11 Mar 2023 08:03:24 GMT

Hi @Droshky.

I have sent you another message please take a look HERE.

Katie