topic Re: Never ask for upgrade in Contracts & Billing

Never ask for upgrade

Apanpa — Thu, 09 Mar 2023 21:14:35 GMT

I have been complaining about this issue since october 2022 and each time I called different people answer the call.

This problem started when I called to add a number to my already 4 numbers on my account.

What I then received in the post was 5 new sim cards, immediatelly I knew something was not right so I called, I explained to the agent who then transfered me, upon speaking to the agent , I got apolopy and that my original contract will be restore.

Nothing change since then and every time I make a call i keep getting difeerent information even though i make myself clear.

The worst thing to happen was these agent close my case.

I needmy old contract restore as i never ask for an upgrade or new contract.

I have made several complain I think i should contact the ofcom now.

I will be a claim as to the times i have spent contacting EE since october 2022.

Re: Never ask for upgrade

Jon_K — Fri, 10 Mar 2023 07:40:25 GMT

Hi @Apanpa

I'm really sorry to hear this.

Is your contract still not changed back to the original one?

Have you been told why you received five SIM cards?

Jon

Re: Never ask for upgrade

Apanpa — Fri, 10 Mar 2023 11:55:03 GMT

Thank you, No, EE has not reverse my contract and don't know why I got five sim cards

Re: Never ask for upgrade

Jon_K — Fri, 10 Mar 2023 12:19:28 GMT

Thanks @Apanpa

The best way to get this sorted would be to contact our Customer Care team again.

I know you've done this already, you can ask them to leave a case open until you're satisfied with the outcome.

Jon

Re: Never ask for upgrade

Apanpa — Fri, 10 Mar 2023 12:26:03 GMT

Thank you very much