topic Re: Refund in Contracts & Billing

Refund

HelloEE3 — Fri, 10 Mar 2023 02:34:40 GMT

After speaking to customer services last week, I had verbal and text confirmation of a refund which will be processed. However I did not receive an email nor postal confirmation and have not had the refund appear in my bank account. I usually email companies for basic enquiries like this, however EE does not seem to have an email address for customers to use.
Therefore, I was wondering how long I should wait before calling customer services?
Many thanks

Re: Refund

XRaySpeX — Fri, 10 Mar 2023 03:57:30 GMT

Did you, between you, agree to where the refund is to be made? It is usual when a refund of charges for which you have been billed for the refund to be made back to your EE account and it's up to you to request that they be then made back to your bank account.

Re: Refund

Katie_B — Fri, 10 Mar 2023 08:39:21 GMT

Hello @HelloEE3.

Welcome to the community.

If you have requested a bank refund and this has not been received within 14 days please get back in touch.

Katie 🙂

Re: Refund

HelloEE3 — Sun, 12 Mar 2023 23:04:02 GMT

Thank you.

I will give it a few more days.

All the best!

Re: Refund

Jaskiratkaur — Wed, 03 May 2023 07:18:49 GMT

I returned my phone and it has been received by the EE on 26 April but I didn't get any reply from them. That is why I am stressed and I get another message for this month payment.

Re: Refund

James_B — Wed, 03 May 2023 07:55:21 GMT

Hi @Jaskiratkaur,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your return if you get in touch.

Thanks

James

Re: Refund

Tyler233 — Sun, 21 Jul 2024 09:06:03 GMT

I want a full refund on my order I made didn’t mean to make this order the order number is xko296143195

Re: Refund

Tyler233 — Sun, 21 Jul 2024 09:08:25 GMT

I would like a full refund on my order I didn’t mean to make this order and the order number is xko296143195

Re: Refund

James_B — Sun, 21 Jul 2024 09:09:33 GMT

Welcome to the EE Community, @Tyler233 🙂

Pleased contact our sales team on 0800 956 6000 to cancel your order.

Thanks

James