Emails from EE still going to old email address

pearmana — Thu, 09 Mar 2023 17:51:27 GMT

I changed the email address I use on My EE account settings almost a month ago and the change confirmation was sent to the new email address. However today I have received an email from EE informing me that my mobile price plan is changing, and it was sent to my old email address. I will shortly be losing access to this old email address as I am changing Internet provider. Why is it not using the new address I have updated in the My EE Account Settings, Your Profile page?

Thanks.....

Re: Emails from EE still going to old email address

Christopher_G — Fri, 10 Mar 2023 07:53:28 GMT

Hi @pearmana

Welcome to the community.

I'm not sure why that is. It may be worth having a chat with our customer service team so that they can check your profile with us. It could be that the email address hasn't been updated in the background somewhere.

Chris

topic Emails from EE still going to old email address in Contracts & Billing

Emails from EE still going to old email address

Re: Emails from EE still going to old email address