topic Re: Genuine call? 01438 989231 in Contracts & Billing

Genuine call? 01438 989231

Dlopbfc — Wed, 08 Mar 2023 16:47:54 GMT

I have had a call from the above number today offering me a upgrade at a very good price, but i had spoken with an agent last week about my upgrade and said they couldn’t do anything to help me regarding lowering my price plan till my conrract ended. Is the above number a genuine EE number? Thanks

Re: Genuine call? 01438 989231

XRaySpeX — Wed, 08 Mar 2023 17:46:39 GMT

Well, not from EE directly but from StepChange, 1 of EE's Direct partners

Re: Genuine call? 01438 989231

Leanne_T — Wed, 08 Mar 2023 17:51:26 GMT

Hi @Dlopbfc

I can see @XRaySpeX has provided the correct details for you 🙂

If you would like to speak to us about upgrades please call us on 150 and the team will let you know what is available to make sure this an upgrade on your existing account.

If you ever get a call from a number not listed, please text CALL followed by the number to 7726 and our security team will get this looked into.

Leanne.

Re: Genuine call? 01438 989231

Dlopbfc — Thu, 09 Mar 2023 08:31:09 GMT

Thank you for your response. So its fine to use these to upgrade? Thanks again

Re: Genuine call? 01438 989231

James_B — Thu, 09 Mar 2023 08:34:57 GMT

Hi @Dlopbfc,

Yes, Step Change are a direct partner of EE.

James

Re: Genuine call? 01438 989231

XRaySpeX — Thu, 09 Mar 2023 11:26:33 GMT

It's up to you to trust them.

Re: Genuine call? 01438 989231

johndgallagher — Wed, 15 Mar 2023 12:53:39 GMT

Very helpful. Many thanks.

Re: Genuine call? 01438 989231

Bean69 — Thu, 08 Jun 2023 15:49:20 GMT

I had a call from the same number today too. They started by asking if they're speaking to 'my name' then a minute later asked me to confirm my name which they already knew. I spoke to EE on an online chat & they confirmed the call WAS NOT from them.

Re: Genuine call? 01438 989231

Leanne_T — Thu, 08 Jun 2023 15:53:58 GMT

Thanks for letting us know @Bean69

You can report this call to EE if you text 'CALL' to 7726 followed by a space, then the number that called you, we use the data collected to help protect all of our customers.

Leanne.

Re: Genuine call? 01438 989231

Leigh985 — Mon, 11 Sep 2023 13:49:42 GMT

I have reported the number by doing what you said. The guy was really suspicious. He said he was from EE and asked me "why did i ring yesterday". I said "surely you'd know why", and he replied "well I can find out but it's quicker you tell me". I don't want to be contacted by third parties, especially ones who lie saying they are form EE. How do I opt out of EE sharing my information to these companies? FYI i signed up to have a second mobile eSIM and signing every contract I never click contact by phone, just post if there's an option.

Re: Genuine call? 01438 989231

Christopher_G — Mon, 11 Sep 2023 16:05:38 GMT

Hi @Leigh985

The number in the subject of this thread is an EE Partner company called Step Change. If you would like to change your marketing preferences, I'd recommend speaking to our Mobile Care team.
Chris

Re: Genuine call? 01438 989231

Billbrown1982 — Tue, 10 Oct 2023 12:03:19 GMT

Funny, I am in the process of switching to EE. I received my sim about an hour ago and put it in my device and have already received a call from this number (which I missed)

The irritating thing is that I literally selected no on EVERY SINGLE OPTION for marketing when I signed up, so what has gone on here then?

Re: Genuine call? 01438 989231

James_B — Tue, 10 Oct 2023 13:25:38 GMT

Hi @Billbrown1982,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to double check your marketing preferences if you get in touch.

James

Re: Genuine call? 01438 989231

Billbrown1982 — Tue, 10 Oct 2023 13:29:54 GMT

No Need @James_B - I know what my marketing preferences are thanks, still got the original purchase email right here. Do EE know what their responsibilities to uphold them are however?

Re: Genuine call? 01438 989231

James_B — Tue, 10 Oct 2023 13:52:17 GMT

Hi @Billbrown1982,

The team will be able to check your choices are correctly reflected on your account, and if the missed call you received was a genuine call from EE or one of our partners.

Thanks

James

Re: Genuine call? 01438 989231

Shellykins1980 — Mon, 29 Apr 2024 16:16:04 GMT

We’ve had the same was it ee?

Re: Genuine call? 01438 989231

Katie_B — Mon, 29 Apr 2024 16:18:37 GMT

Hello @Shellykins1980.

Thanks for coming here.

This is one of EE's partners Step Change.

Katie 🙂

Re: Genuine call? 01438 989231

Shellykins1980 — Mon, 29 Apr 2024 16:22:13 GMT

So it’s safe to use them then?

Re: Genuine call? 01438 989231

Katie_B — Mon, 29 Apr 2024 16:24:04 GMT

Yes @Shellykins1980.

A list of EE's direct partners can be found HERE.

Katie

Re: Genuine call? 01438 989231

Sophn1995 — Tue, 10 Sep 2024 15:40:11 GMT

I keep getting the same call from the same number. I've only just joined ee for broadband and I have been looking into seeing if I can get a contract phone with ee. Only been browsing. Could they be ringing to offer me a contract phone. I don't want to answer it after reading some of these comments , and my phone shows it up as scam caller I'd too . So I'm wary