topic Billing in Contracts & Billing

Billing

JohnPaul4 — Wed, 08 Mar 2023 16:44:16 GMT

Hi there folks

not sure how to say this but so far I’ve been paying all my bills on time but for some reason they sent my xontrAct to a debt company I have all the evidence of payments but I’m receiving text messages asking me to pay my bill which naturally I’m gonna do but it won’t let me sign in to my account is anyone else having these issues

Re: Billing

Leanne_T — Wed, 08 Mar 2023 18:11:42 GMT

Good evening @JohnPaul4

Thanks for coming to the community.

I would suggest getting in touch with our mobile care team to get the account looked into and the payments. They will be able to check why you have been contacted by this company for your EE account and help you further.

Thanks 🙂

Leanne.